Networking HQ BLOG with Larry James

Monday, August 17, 2015

“Your Name is Larry James!”

Imagine my surprise when I went to my favorite Taco Bell (101 & Frank Lloyd Wright, Scottsdale) to get a “*Diamondback Special” and the gal who waited on me called me by name. She looked me straight into the eyes and said, “Your name is Larry James!” It was only the second time that Hanna had ever taken my order.

I was not the only person she called by name. People in front of me and behind me were simply amazed at her recall of customer’s names. I heard, “WoW!”, “I can’t believe she remembered my name!”, there were smiles and giggles and many other remarks of astonishment. The buzz near the cashier was incredible. I watched as one customer looked down to see if he had forgotten to take his name tag off.

NET-URLarryJamesEveryone was talking to each other – even those who, it was obvious – did not know each other before today. It was all about the girl ringing up the orders. Even after I received my order and was sitting in a booth I could hear other taco lovers nearby still talking about it. Her interaction with her customers was causing quite a wonderful stir.

I sat there enjoying my tacos, thinking (outside the bun, of course). I wondered if her manager had told her to do this? I wondered if he knew she was doing this? I wondered how she did it? Did she do it with everyone?

Finally I was so curious that I watched for when she had no customers and went to talk with her. I told her that I admired what she was doing. She blushed. I told her what a great thing she was doing for Taco Bell. She looked a little puzzled. I went on to say that people love to hear their name and everyone there whose name she remembered was talking about it.

The fact that she remembered me only after waiting on me once before was quite amazing. She said, “I do pretty good at remembering the regulars.” She said she tries to remember something about the person that helps her remember their names. And she speaks their name often when she waits on them which also helps her to remember. When their order is ready, she calls their name and gets to see them again.

I asked if her manager knew she had a knack for remembering names. She said no. I told her not to tell her manager, Javier, that it would be best if he heard about it from her customers – that it would soon get back to him and I would be surprised if she didn’t receive some special recognition for it. (We now know that he WILL know very soon because word gets around & I will make sure of that!).

3FREEtacosWhat a terrific way for people to remember Hanna and her Taco Bell store. She told me that she did it for fun to help her pass the time away. I’m pretty sure that she also enjoyed hearing the great comments from the customers.

Often it’s those extra little things, attention to detail, sometimes it’s just a smile, that brings customers back to your business. Today, I would like for everyone one of you networkers be especially aware of thinking up creative ways to make your customers and other networkers in your network feel good enough to smile – or laugh. It’ll cause you and the people you interact with to feel real good. Do it.

It would be great to see some of the ways you do something special for your customers and other networkers in the “Comments” below.

* Diamondback Special: When the Arizona Diamondbacks baseball team scores at least 5 runs in any game, the next day, when you purchase a large drink at Taco Bell, they will give you 3 Free beef tacos.

netHQCopyright © 2015 – Larry James. Adapted from Larry’s latest book, Ten Commitments of Networking: Creative Ways to Maximize Your Personal Connections! Larry James is a Professional Speaker, Author and Networking Coach. He presents networking seminars nationally and “Networking” coaching by telephone or one-on-one. Something NEW about Networking is posted on this Networking BLOG every 4th day! Visit Larry’s Networking Website at: “Networking HQ!”

the-archives2Click for Archives! ~ commentSubscribe to Larry’s FREE monthly “LoveNotes for Lovers” eZINE. Contact: CelebrateLove.com, P.O. Box 12695, Scottsdale, AZ 85267-2695. – CelebrateLove.com and CelebrateIntimateWeddings.com

Subscribe to Larry’s FREE monthly “LoveNotes for Lovers” eZINE. Contact: Larry James, P.O. Box 12695, Scottsdale, AZ 85267-2695. – CelebrateLove.com

NOTE: All articles and networking tips listed in this BLOG – written by Larry James – are available for reprint in magazines, periodicals, newsletters, newspapers, eZINEs, on the Internet or on your own Website. Click here for details.

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Add Larry James as a “friend” to your Facebook page: http://www.Facebook.com/larry.james
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Wednesday, July 13, 2011

The Best Thing A Business Can Recycle

Filed under: Customer Service,Follow Up,Guest Author Articles — Larry James @ 7:00 am
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Mike Liddicoat, Guest Author

Recycling is a huge part of our culture now. We recycle paper, plastics, metals, electronic equipment, the list goes on. Recycling can be very very beneficial for a business. The best thing a company can recycle is their customers.

Let me explain. As a business owner you know that it takes a lot of work to get a customer to do business with you. With almost any product or service available at the click of a mouse it’s a battle to get them in the door (or virtual door) let alone get them to come back.

So where do our customers go?

• Approximately 1% of your customers will not return or refer others because they will die. Well you can’t stop that one!

• Roughly 3% of your customers will move away and unless your a national chain you will lose that business also.

• About 5% develop other friendships. You may be the best realtor in town but if your customer marries another realtor your luck has run out.

• Approximately 14% of your customers will leave because they are dissatisfied with the product.

• Around 68% of your customers don’t come back because they perceive an attitude of indifference from you, they don’t feel appreciated. It’s the silent killer of your business. This is the single biggest reason why customers don’t come back. Often you don’t even know it’s happened.

So there you have it. About 3/4 of your customers leave you because you have failed to show them that you appreciate their business.

Here’s the big question, and yes you already know the answer. Is it less expensive and frustrating to try to get new customers to buy from you? or to simply recycle the ones you have and get them to come back?

Take a minute to send a card, give a gift or just tell them to their faces that you appreciate them doing business with you. That simple thing will keep them coming back for a very long time.

netHQ

Copyright © 2011 – Mike Liddicoat. Mike is a Husband, Father, Speaker and the Sales & Marketing Director of AttaBoy! Solutions. His goal is to help businesses maintain relationships, ensure future business and acquire new referrals through appreciation marketing. Throughout his blog you can sign up for updates, news, special offers, discounts and more. Take a look around, leave a comment or two and enjoy. Contact Mike at 888-428-8226 x102.

Larry James presents networking seminars nationally and offers Networking coaching; one-on-one or for your Networking Group! Invite Larry James to speak to your group! His latest book is, Ten Commitments of Networking: Creative Ways to Maximize Your Personal Connections! Something NEW about Networking is posted on this Networking BLOG every 4th day! Visit Larry’s Networking Website at: “Networking HQ!”

Subscribe to Larry’s FREE monthly “LoveNotes for Lovers” eZINE. Contact: Larry James, P.O. Box 12695, Scottsdale, AZ 85267-2695. – CelebrateLove.com

NOTE: All articles and networking tips listed in this BLOG – written by Larry James – are available for reprint in magazines, periodicals, newsletters, newspapers, eZINEs, on the Internet or on your own Website. Click here for details.

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Add Larry James as a “friend” to your Facebook page: http://www.Facebook.com/larry.james
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Monday, May 30, 2011

Breaking the Ice at Networking Events

Sarah Michel, CSP, Guest Author

Recently a brilliant friend and colleague described to me how she felt attending a professional meeting where she didn’t know anyone sitting around her as being, “awkward and painful,” when she found herself at a loss for how to break the ice with someone she doesn’t know. Here was someone who has so much to offer anyone lucky enough to engage in conversation with her but her reluctance to initiate interaction caused her to avoid eye contact and retreat inward and miss out on the potential network relationships sitting around her. These are the people that keep me up at nights.

I have had a life-long fascination with people who have a natural preference for introversion and think that they’re really bad at breaking the ice and talking to people they don’t know. These people (you know who you are) also think their bad at networking which couldn’t be farther from the truth. In my experience, they may not work the room and come away with the most business cards but the few people they do meet they will make a meaningful connection with that actually has a high chance of continuing on after the first meeting. That is how you build a great network, one relationship at a time.

In today’s constantly changing, crazy busy world, your success will be determined by the breadth of people you know and how quickly you can get the information or resource you need to do your job faster, better or easier. The more people you meet who live in worlds you don’t even know about yet, the stronger your network will be.

No matter if you’re breaking the ice online or in person, how you phrase your first opening question to capture the attention of the receiver is critical because you have less than 15 seconds to do it. People are moving at warp speed and you simply won’t break through the million thoughts running through their mind or get them to stop and pay attention to you if you’re not compelling.

Perfecting Connecting book cover

Click book cover to order!

Here are ten proven ice breakers to help you break in and make out with anyone, anywhere, anytime:

• “This is my first time at a meeting like this, how about you?”
• “Tell me about yourself and how you spend most of your time?
• “What has been the best part of your week so far?”
• “What do you like doing when you’re not at work?”
• “What do you love about your profession?”
• “What’s the most interesting project you’ve worked on in the past year?
• “What keeps you up at night, what’s your biggest challenge?”
• “What’s your number one customer’s biggest concern right now?”
• “Who do you most admire in your company and why?”
• “What do you wish your coworkers really knew about you?”

I hope these ice breakers will give you the confidence to start conversations that will lead to amazing connections and opportunities for you if you’re willing to give it a try.

The world is waiting to meet you!

SarahMichel

Sarah Michel, CSP

Copyright © 2011 – Sarah Michel, CSP. Reprinted with permission. Sarah Michel, CSP (Certified Speaking Professional) works with organizations to teach people how to make their net WORK! She is a professional speaker, author and trainer on the fine art of connecting. More info on Sarah can be found at her Website. Send e-mail to: sarah@perfectingconnecting.com or 719-576-2045.

netHQLarry James is a Professional Speaker, Author and Coach. Larry James presents networking seminars nationally and offers Networking coaching; one-on-one or for your Networking Group! His latest book is, Ten Commitments of Networking: Creative Ways to Maximize Your Personal Connections! Something NEW about Networking is posted on this Networking BLOG every 4th day! Visit Larry’s Networking Website at: “Networking HQ!”

Subscribe to Larry’s FREE monthly “LoveNotes for Lovers” eZINE. Contact: Larry James, P.O. Box 12695, Scottsdale, AZ 85267-2695. – CelebrateLove.com

NOTE: All articles and networking tips listed in this BLOG – written by Larry James – are available for reprint in magazines, periodicals, newsletters, newspapers, eZINEs, on the Internet or on your own Website. Click here for details.

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Add Larry James as a “friend” to your Facebook page: http://www.Facebook.com/larry.james
Follow Larry’s “once daily” Relationship Tweet at: http://www.Twitter.com/larryjames
Follow Larry’s “Relationship BLOG” at: http://CelebrateLove.wordpress.com/
Follow Larry’s “Wedding BLOG” at: http://CelebrateIntimateWeddings.wordpress.com
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Monday, November 15, 2010

Do you Quack or Soar? – Be a “Wally!”

Filed under: Customer Service,Guest Author Articles — Larry James @ 7:00 am
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No one can make you serve customers well. . . that’s because great service is a choice. Harvey Mackay tells a wonderful story about a cab driver that proved this point.

Harvey Mackay, Guest Author

Harvey was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey.

He handed Harvey a laminated card and said: “I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.”

Taken aback, Harvey read the card. It said: Wally’s Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.

This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside – spotlessly clean! As he slid behind the wheel, Wally said, “Would you like a cup of coffee? I have a thermos of regular and one of decaf.” Harvey said jokingly, “No, I’d prefer a soft drink.” Wally smiled and said, “No problem I have a cooler up front with regular and Diet Coke, water and orange juice.” Almost stuttering, Harvey said, “I’ll take a Diet Coke.”

digyourwellHanding him his drink, Wally said, “If you’d like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.”

As they were pulling away, Wally handed Harvey another laminated card, “These are the stations I get and the music they play, if you’d like to listen to the radio.”

And as if that weren’t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he’d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.

“Tell me, Wally,” Harvey asked the driver, “have you always served customers like this?”

Wally smiled into the rear view mirror, “No, not always. In fact, it’s only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He had just written a book called “You’ll See It When You Believe It.” Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself (you sure will have a bad day.) He said, “Stop complaining! Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.”

“That hit me right between the eyes,” said Wally. “Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.”

“I take it that has paid off for you,” Harvey said.

“It sure has,” Wally replied. “My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it. You were lucky to get me today. I don’t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can’t pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.”

Wally was phenomenal. He was running a limo service out of a Yellow Cab. This story was told to more than fifty cab drivers over the years, and only two took the idea and ran with it. The rest of the drivers quacked like ducks and gave all the reasons they couldn’t do any of what was suggested.

Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.

How about us? Smile, and the whole world smiles with you… The ball is in our hands! A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up… let us do good to all people.

Ducks Quack. Eagles Soar.

Have a nice day, unless you already have other plans.

Larry’s Note: As someone who networks. . . you have an obligation to offer exceptional service to your customers. Be a “Wally!” Give more than is expected. Lagniappe ((pronounced /ˈlænjæp/ LAN-yap) is a Cajun word meaning “and then some.” In other words, give always give exceptional service “and then some.” Giving beyond what the customer expects will always create the kind of buzz that makes for great word-of-mouth referrals!

Copyright © 2010 – Harvey Mackay. Reprinted with permission. Harvey Mackay is the author of the New York Times #1 bestsellers Swim With The Sharks Without Being Eaten Alive and Dig Your Well Before You’re Thirsty: The Only Networking Book You’ll Ever Need. Both books are among the top 15 inspirational business books of all time, according to the New York Times. In total, Harvey’s books have sold 10 million copies worldwide, been translated into 37 languages and sold in 80 countries. Visit Harvey’s Website!

Larry James is a Professional Speaker, Author and Coach. He presents networking seminars nationally and “Networking” coaching by telephone or one-on-one. His latest book is, Ten Commitments of Networking: Creative Ways to Maximize Your Personal Connections! Something NEW about Networking is posted on this Networking BLOG every 4th day! Visit Larry’s Networking Website at: “Networking HQ!”

Subscribe to Larry’s FREE monthly “LoveNotes for Lovers” eZINE. Contact: Larry James, P.O. Box 12695, Scottsdale, AZ 85267-2695. – CelebrateLove.com

NOTE: All articles and networking tips listed in this BLOG – written by Larry James – are available for reprint in magazines, periodicals, newsletters, newspapers, eZINEs, on the Internet or on your own Website. Click here for details.

letsbefriends2

Add Larry James as a “friend” to your Facebook page: http://www.Facebook.com/larry.james
Follow Larry’s “once daily” Relationship Tweet at: http://www.Twitter.com/larryjames
Follow Larry’s “Relationship BLOG” at: http://CelebrateLove.wordpress.com/
Follow Larry’s “Wedding BLOG” at: http://CelebrateIntimateWeddings.wordpress.com
Follow Larry’s “Authors & Speakers” BLOG at: http://www.AuthorsandSpeakerNetwork.wordpress.com/

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